Privacy Policy

Effective Date: 1st September, 2025

At FileOn Services, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, services, or representatives. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information when you engage with us:

Personal Information: Name, email address, phone number, company details, nationality, and identification documents (if required for regulatory purposes).
Service Information: Details related to your business setup, licensing, visa, taxation, or other services you request.
Technical Data: IP address, browser type, device details, and website usage information.

Communication Records: Emails, calls, WhatsApp messages, or inquiries submitted through our website or social platforms.

2. How We Use Your Information

Your data is used strictly for business purposes, including but not limited to:

Providing and managing our services.
Processing applications, government submissions, and documentation.
Responding to inquiries and providing customer support.
Sending important updates, reminders, and service-related communications.
Complying with legal, regulatory, and security obligations.

Improving our website, services, and customer experience.

3. Sharing of Information

We respect your confidentiality. Your data may only be shared under the following circumstances:

Government Authorities: When required for processing licenses, visas, or compliance matters.
Trusted Third-Party Providers: Banks, notary services, consultants, or other service providers engaged on your behalf.
Legal Obligations: If disclosure is required by law, court order, or regulatory authority.

We do not sell, rent, or trade your information to third parties for marketing purposes.

4. Data Security

We apply strict security measures to protect your information from unauthorized access, loss, misuse, or disclosure. These include secure servers, encryption, limited access controls, and regular system monitoring. However, please note that no method of electronic transmission is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, comply with applicable laws, or resolve disputes. Once no longer required, data is securely deleted or anonymized.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate or incomplete information.
Request deletion of your personal data, subject to legal or contractual obligations.
Withdraw consent to receive marketing or promotional communications.

To exercise these rights, you can contact us using the details provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze site traffic, and deliver relevant content. You can manage or disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any information.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, services, or regulatory requirements. Any updates will be posted on this page with the “Effective Date” revised accordingly.

10. Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact us at:

FileOn Services

Email: info@fileonservices.com
Phone/WhatsApp: +971 58 137 7665
Website: www.fileonservices.com